The hospitality industry is a complex one, especially since it relies solely on consumer behaviour. Although this is generally upheld across various industries, hotels take action according to the guests served, making hygiene and cleanliness non-negotiable. Amenities and customer service soon follow, but the ability of a hotel to clean directly impacts customer experience, and can affect returns in ways not always understood—until reviews and complaints come pouring in. 

You’ll want your hotel business to remain trusted and top of mind, as this alone can give you a major advantage over your competitors. Serving the finest food and offering the most comfortable mattresses can only go so far—behind every great hotel are proper cleaning protocols. 

A little knowledge goes a long way, so to help you fully grasp the importance of hotel cleanliness, we’ve curated a list of some of its most profound impacts:

Leaves a lasting impression

Your first professional point of contact with your guests will be at the front desk. You’ll want to make sure it leaves a great impression, which is why you’ve invested time and resources into making a well-made reception area. It’s no secret that guests have high expectations regarding the hotel standards, which goes beyond just the overall appearance of your amenities. 

It’s important to remember, however, that a business’s reputation can suffer horribly without proper sanitation. Simply put, no matter how well-constructed your systems are and how soft your lounge couches are; food wrappings, dust, and other unclean elements will make your guests’ stomachs turn. Cleanliness should go beyond just the reception desk, however—everything shared by guests like bars, restaurants, and public toilets must be kept clean at all times. 

Creates an environment of calm and relaxation

Central to the guest experience will be their respective rooms, which is why it’s important to continuously vacuum, dust, and sanitize all guest rooms. They need to be pristine once the guests arrive, topped with clean bedsheets and a lingering aromatic scent. This very experience can impact their view of your hotel, which can clearly set the division between your other competitors. 

It’s also important to keep towels fresh and clean daily, bathrooms clean, and other more room amenities at their best. It all comes down to detail, and guests will adore your business once they realize how warm, welcoming, and thoroughly clean their surroundings are.

Ensures food and other sensitive items remain safe and healthy 

Apart from keeping rooms and other amenities neat and tidy, maintaining a strict food safety standard is also crucial. Many guests enjoy the hotel experience better because of good food and the fact that they wouldn’t have to resort to greasy fast food for sustenance. It makes the stay more memorable, but without proper standards and sanitation, your guests could very well end up in the emergency room. 

One of the best ways to ensure that the hotel food remains safe is through proper food handling, further strengthened by kitchen cleanliness. Not only does this help keep your reputation intact, but it also ensures that you follow legal obligations.

You will want to invest in only the best, which is why powerful cleaning products are important tools to have. A grill and oven cleaner ensures your food items remain safe, while a kitchen degreaser can help keep your dishes sparkling clean. 

The Bottom Line

There’s no other way around it—a comfortable and well-maintained hotel is the goal you need to aspire for. Anything less could mean a horrible experience for your guests, and they will be quick to condemn dirty hotels. In such a highly competitive industry, neglecting cleanliness and maintenance could mean irreversible damage. 

If you’re on the hunt for the best cleaning products in Australia, Reliance Chemicals has you covered. We pioneer in the formulation and manufacturing of cleaning detergents and chemicals, ever ready to serve your hospitality needs. Order your new and powerful cleaning products today.